After 48h, my album (or single) is not delivered, why?

FreeMusicDistribution.io delivers your single or album generally under one week – 10 days to all stores and platforms worldwide. Or under less than 48h with the priority release (you can buy the option directly in our アーティストサービス)

However, sometimes your album (or single) does not pass our quality control.
To find out, go to your dashboard, you will see appear under the cover artwork of your album the “QC approval” line.
If the status is “Pending” or “Waiting” still beyond 48 hours after your submission, it means your album (or single) failed our quality control and was not deliver.

The quality control can take within 7 to 15 days to inform you by mail of the changes to be made.
You can also contact us at contact@freemusicdistribution.io to get information on the situation of your album (or single).

The most common reasons why albums (or singles) do not pass our quality control are:

– The information in your Cover Artwork does not match the informations you fill in on our forms (different artists or different album name). You maybe also have added more informations in the Cover Artwork that you can’t add on our forms and which are then not accepted by our partner stores and channels (like you added social links or promotional lines on your Cover Artwork, thinking it could be a good idea). Please be sure to not add additional informations on your cover which have to be a music cover artwork, not more, not less.

– Our systems have detected a sample or copyright that request a licence. You can send us those documents directly at contact@freemusicdistribution.io without waiting. If you can find your music on Shazam under another name, the problem certainly come from this. You may have use for exemple a free sample that have been used on another track and detected in our copyright infringement process. Please send then the link of the free (or purchased) sample you used in your music and have created a copyright detection.

– Your album (or single) does not respect one or more conditions of one or more stores and platforms were you want to distribute your release.

Our support is there to help you to pass the quality control, and submit your album (or single) again for delivery. Of course your album (or single) will be treated in priority.